Get a full refund within 7 days of buying credits if you have not used them. Email support and we process your request within 24 hours.
2026/10/18
We want you to buy credits with confidence. If you change your mind, you can get your money back as long as the credits are unused.
Key points
You can get a full refund for a credit purchase when both of these are true:
If you have made several purchases, each one is reviewed on its own. Credits that expire soonest, such as the free credits you get on sign-up, are used first, and credits that never expire are used oldest first. So the free credits do not count against a purchase, and unused credits from a newer purchase can still be refunded after you have used credits from an older one.
Approved refunds go back to the original payment method, and the refunded credits are removed from your balance. We send the refund as soon as it is approved; depending on your bank or card issuer, it can take a few business days to appear on your statement.
You never pay for a video you do not receive. If a generation fails or times out, its credits go back to your balance automatically. These returned credits never expire, and they are not a cash refund.
Outside the 7-day window, or once credits from a purchase have been used, payments are non-refundable, except where the law requires a refund. If you are a consumer in the EU, EEA or UK, you may withdraw from a purchase within 14 days; when you start using purchased credits, you ask us to begin performance right away and you lose the right of withdrawal for the credits you have used.
If you dispute a charge with your bank without contacting us first, we may suspend your account while the dispute is open. We may refuse refunds where we see abuse of this policy, such as repeated purchases and refunds.
Questions about a payment or a refund? Email support@genjutsu.app. This policy is part of our Terms of Service.